In last week’s blog post, I wrote that Jeff Kindler, the former CEO of Pfizer, was thoughtless about the demands his communication style placed on his team and the results of that style. By making all his questions a matter … Continue reading
John Rowe, president and CEO of Exelon, tells this story: In my first C.E.O. job, a young woman who worked for me walked in one day and said, “Do you know that the gossip in the office is that the … Continue reading
In 2009 Google launched “Project Oxygen.” You probably haven’t heard of it, because it’s not a product. It’s Google’s quest to build a better boss. In typical Google fashion, the company gathered enough data on managerial performance to float a … Continue reading
Bob Lutz, longtime car guy who held senior leadership positions at GM, BMW, Ford, and Chrysler, tells a story about the feedback that David Davis, an auto industry expert, received on a speech he delivered at GM: Sometime in the … Continue reading
Recently I’ve been hearing companies lament that they’re no longer as nimble as they once were. Decisions require more meetings and take longer. People at all levels are frustrated because they can’t implement new ideas quickly. Even the simplest issues … Continue reading