After delving into the meaning of Dr. Shingo’s oft-cited quote about the purpose of improvement, and pontificating about the role of transparency in leadership, I figured I’d lighten it up a bit. And what better subject and spokesmodel for lightening … Continue reading
“We never should’ve put this [story] on the air. In the end, this was our mistake. We’re horrified to have let something like this onto public radio.” These are the words of Ira Glass of This American Life, who on … Continue reading
“There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.” – Shigeo Shingo The wisdom of this quote struck home recently, when I was writing my March newsletter on … Continue reading
“Stretch goals” are worse than useless; they actually can demotivate workers and encourage unethical behavior. The solution is to establish a “target condition,” and focus on improving the processes that will get you there. Download PDF
Michael Sliwinski of Productive Magazine just published my latest article, What’s Your Job? It’s adapted from the first chapter of my book, A Factory of One. Download a pdf of the whole magazine here, or get it on your iPad. Check … Continue reading