Comments on: What’s All This Lean Business? http://timebackmanagement.com/blog/whats-all-this-lean-business-2/ Working At The Intersection of Personal Productivity and Lean Manufacturing Mon, 30 Aug 2010 16:11:26 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Anonymous http://timebackmanagement.com/blog/whats-all-this-lean-business-2/comment-page-1/#comment-8 Anonymous Thu, 01 Jan 1970 00:00:00 +0000 #comment-8 Toyota just passed GM to become #1 Toyota just passed GM to become #1

]]> By: Steven R. Watts http://timebackmanagement.com/blog/whats-all-this-lean-business-2/comment-page-1/#comment-9 Steven R. Watts Thu, 01 Jan 1970 00:00:00 +0000 #comment-9 That's an amazingly succinct definition. As a corollary, I might add that in a customer's mind that "Value is the minimization of waste." Customers sense or have a feeling of value towards a product or service when they feel that their money is not being spent towards items that frankly don't provide them any measurable benefit. As a corporate trainer whose primary responsibility is integrating our clients to our CRM system, I would estimate that 90 percent of my ultimate role is eliminating "waste" and maximizing efficiency for our clients' business process. That’s an amazingly succinct definition. As a corollary, I might add that in a customer’s mind that “Value is the minimization of waste.” Customers sense or have a feeling of value towards a product or service when they feel that their money is not being spent towards items that frankly don’t provide them any measurable benefit.

As a corporate trainer whose primary responsibility is integrating our clients to our CRM system, I would estimate that 90 percent of my ultimate role is eliminating “waste” and maximizing efficiency for our clients’ business process.

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