What’s the purpose of visual management boards? Is it to help identify problems and improve processes? Or is it to instill fear and insecurity? Steve Lopez at the LA Times shows how Disney hotels use visual controls for the latter … Continue reading
My friend Paul works at a company that assesses specialty items — Ming vases, Bugatti autos, antique crystal decanters, Pez dispenser collections, and the like — for insurance companies. Most of their adjusters work from home. This situation creates a real … Continue reading
Michel Baudin, who most assuredly has forgotten more about lean than I’ll ever know, wrote recently about the “personal kanban” and concluded that it was much ado about nothing on three counts. First, Baudin argued that it was essentially old … Continue reading
My latest article for Amex OPEN Forum just posted. Here’s how it begins: The world is rife with maxims that remind us to never to break our commitments: “Be a man of your word,” “Your word is your bond,” “Under-promise … Continue reading
A few months ago, Mark Rosenthal boiled 5S down to three key points: You have everything you need. You need everything you have. You can see everything clearly belongs where it is. There’s a lot to be said for the … Continue reading