If you haven’t yet done so, read the NYTimes interview with Phil Libin, the CEO of Evernote. Phil’s focus on value, rather than form, eliminates waste, shows respect for people, and leads to better results. For example, there are no … Continue reading
After delving into the meaning of Dr. Shingo’s oft-cited quote about the purpose of improvement, and pontificating about the role of transparency in leadership, I figured I’d lighten it up a bit. And what better subject and spokesmodel for lightening … Continue reading
“There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.” – Shigeo Shingo The wisdom of this quote struck home recently, when I was writing my March newsletter on … Continue reading
What’s the purpose of visual management boards? Is it to help identify problems and improve processes? Or is it to instill fear and insecurity? Steve Lopez at the LA Times shows how Disney hotels use visual controls for the latter … Continue reading
My friend Elizabeth has what seems to be an enviable job. She’s the head of global product development for a cool consumer products company. You can see her company’s logo all over the streets of New York and the trails … Continue reading