How much damage is caused by small, irritating, daily problems like pointless meetings, ambiguous communication, and frustrating fire drills? A few months ago, my friend Matt May interviewed Teresa Amabile, author of the new book The Progress Principle: Using Small Wins … Continue reading
Michael Schrage writes at the HBR blog that getting organized is mostly a waste of time: When it comes to investing time, thought and effort into productively organizing oneself, less is more. In fact, not only is less more, research … Continue reading
Failure to deliver on your promises doesn’t just lower your approval ratings. It seriously affects perceptions of your honesty. Download PDF
The first chapter of my new book, A Factory of One, addresses the need to define value in your work. This is a critical first step because, in my experience, organizations often spend time, effort, and energy improving a process … Continue reading
When I was at the AME Conference in Dallas a couple of months ago, I started noticing what I call the C-suite double standard: leaders and executives who are ferocious about improving manufacturing processes and eliminating waste, but who passively … Continue reading