Karen Martin, Mark Graban, and Kevin Meyer have been tweeting over the past couple of days about a hospital in New Mexico that — sadly — is putting tape outlines on people’s desks in a misguided implementation of 5S. This … Continue reading
“Sorry about the mess. These are just the cases that came in the last couple of days. The big pile over there? That’s the research project that I’m supposed to be working on.” Megan sighed despairingly and waved her arm, … Continue reading
Learning to say no matters. A lot. I’ve been thinking recently about what Michael Bungay Stanier describes as “Bad Work,” “Good Work,” and “Great Work,” particularly as it relates to my wife. (Michael is the founder of Box Of Crayons … Continue reading
I spent a few days at the SHS/ASQ alphabet soup conference in Atlanta this week, learning about how hospitals are implementing lean to improve their quality and lower their costs. I was struck by the fact that all the focus … Continue reading