You’re on line (not online) at Starbucks for your iced skinny half-caf semi-grande caramel macchiato with soy whip on top. You’ve got about three minutes from where you are now to picking up your drink. What do you do? Pull … Continue reading
One of the core principles of lean is the notion of going to the gemba — the place where the actual work is being done, so that you can see for yourself what the situation really is. This principle is … Continue reading
I recently endured a turgid, three-hour meeting at a client’s office. It stretched on for three hours, engorged by a seemingly endless series of PowerPoint slides, and it was all I (or anyone else) could do to hide the hypnic … Continue reading
Tachi Yamada, the president of the Gates Foundation’s Global Health Program, mentioned last year how important it is to be 100% present when you’re with someone: I don’t have a mobile phone turned on because I’m talking to you. I … Continue reading
Ever see an old Godzilla movie where the monster roams around Tokyo and wipes out buildings, ships, and train lines accidentally, just by waving his tail? I’ve got that image stuck in my head recently. I’ve been working at an … Continue reading