I brought my Prius to the Toyota dealership today for a regular check-up and a recall repair (some pin thingamajiggy in the steering column). I said to the service guy that Toyota sure seems to have a lot of recalls … Continue reading
I’m at the Shingo Conference this week to receive a Shingo Research Award for my book, A Factory of One. Here’s the 30 second video I made for the conference to explain the purpose of the book. Aside from my … Continue reading
In reference to my April newsletter, about the perils of a multi-tasking environment that forces teams to constantly switch activities among multiple projects, a client wrote: I am a little surprised you didn’t refer to Pull and WIP control more … Continue reading
I’ve been talking to many companies recently that are committed to improving their processes. Or at least they say they are. What I usually see is a company that wants improvement, but management isn’t necessarily willing to make the commitment … Continue reading
Your change management efforts are a waste of time. And effort. And energy. And money. I just returned from giving a talk at the Association of Change Management Professionals in LA. Just as with corporate mergers, the vast majority — … Continue reading