Situation: A NYC-based non-profit organization was growing rapidly—from 5 employees to 56 in less than one year. However, the extra staff didn’t alleviate the burden on the executive team, and in fact, decisions took longer than ever. Intervention: We realized … Continue reading
Situation: Senior members of the operations group at a major biomedical device manufacturer didn’t have time to focus on their critical work, largely because they were spending too much time in non-essential meetings. Intervention: We conducted an “A3” analysis to … Continue reading
Situation: The warranty department at a mid-sized sporting goods company was overwhelmed with product complaints. Sales had tripled over the previous four years, and the company instituted a 100% guarantee on all products, increasing the burden on the small warranty … Continue reading
Classic Lean Techniques Worked Wonders at a New York City Government Office Originally published Wednesday, September 05, 2007, IndustryWeek Over two months starting in March, the staff at a bureau within a large NYC municipal agency was taught how to … Continue reading
Originally published in California Lawyer Magazine Here’s How to Find Time for Business Development You’re a partner at a large firm. You do excellent work and are in demand, but you aren’t building your book of business as quickly as … Continue reading